EAA Sucky CS

Dakotared · January 03 2013 07:04:23 PM MST

So I just sent in my 10mm in for warranty repair because when the safety is on you can pull the trigger and the gun goes into half cock. The Wonder finish is flaking off the bottom of the slide by the lockup lugs and they sent it back and fixed nothing!! I had to pay shipping down there and send $20 to get it back! So yup the CS there SUCKS!!!. I love the gun but really the safety is broke and they ship it back not fixed!! Yes I am the original owner of the gun, they never 1 time called, emailed, sent a smoke signal anything. I will call down there tomarrow morning but right now I am pissed off.

gunforhire · January 03 2013 08:08:10 PM MST

damn dude that sucks. I hope you get somewhere with that thing tomorrow

Intercooler · January 04 2013 03:31:56 AM MST

Let us know why. You put a detailed note in the box?

denclaste · January 04 2013 12:11:12 PM MST

It appears their CS all depends on who you get to talk to. Some members have had good luck with them; some have had no luck. My experience with them mirrors yours. Hope it gets worked out for you.
Dennis

Dakotared · January 05 2013 08:49:53 AM MST

Well I called in yesterday and on about the 6th call I finally got a hold of some one. I got put on hold and talked with a guy (assume it was the gun smith). I asked why nothing was fixed and he said it did not leave his place with a broke safety, and if I try to pull the trigger hard enough with the safety on I can brake it and I must have done that. Many times back and forth he finally said to send it back in. I asked if they would pay for the shipping due to the fact that I just got the gun back the day before. He said it depends on what they find, they may reimburse me. (not holding breath on that one.)

Yes I included a letter on what was wrong. I have been nice and kind with every interaction with them. I am trying to not piss them off and give them a personal reason to not fix the gun.

And no I did not know about the CS problems others have had when I bought the gun. I truly love the gun and think the witness line up is some of the best guns made. I still want to buy more witness guns I just hope this experience does not kill it for me.

Intercooler · January 05 2013 09:59:40 AM MST

So far its a mixed bag. Picture of the finish if they didn't fix it the first visit please.

sqlbullet · January 05 2013 10:05:59 AM MST

If I pull hard enough on my Witness I can get the hammer to half-cock, but I cannot get the hammer to drop.

You say "you can pull"...How hard to you have to pull the trigger? The safety on the witness is a sear locking safety, not a mechanical trigger locking safety like a cross bar safety on a rifle. I would say as long as you can't make the hammer drop, the safety is working.

Dakotared · January 05 2013 06:07:24 PM MST

I do not have to pull all that hard, basically it is kind of DA mode type of pull. No the hammer will not fall and stops at half cock. My witness 45 is very tight and will not move at all with the safety on.

sqlbullet · January 06 2013 02:54:26 PM MST

I have to really yank on mine, but I can make it to half cock.

Have you tried swapping the sear assembly or safeties between the 45 and the 10mm?

Dakotared · January 07 2013 06:44:48 AM MST

No I have not tried that but I do not feel confident enough to do it either.

sqlbullet · January 08 2013 08:10:51 AM MST

It is pretty straightforward to do.

Here is a good write up with some pictures.

http://www.savvysurvivor.com/tanfoglio_witness_gunsmithing.htm

And a video:

http://henningshootsguns.com/tech/tech.tanfoglio.frame.assembly.html

(I am not trying to push you into something you don't feel comfortable with, just offering the tutorials in case you would like to learn).

Dakotared · January 25 2013 07:30:45 PM MST

Well I just got my 10mm back again and I am happy to say it looks like they fixed it with a couple upgrades! I now have a ambi safety and the more square top slide with adjustable sights. So all in all I am happy with the outcome just wish I did not have to send it back the 2nd time.

Intercooler · January 25 2013 07:43:58 PM MST

Dakotared

Good to hear. Please stop by the EAA Firearms FB page and share. Always looking for good and bad on there since EAA Corp does little with theirs!

Pictures are nice... here or there. I find it easier to post them there and link here.

Dakotared · January 25 2013 08:00:24 PM MST

I did post on there FB page that I was pleased with what they did this time. I can try to get pictures up soon.

REDLINE · January 25 2013 11:15:44 PM MST

Very happy to hear they came through for you, even if it wasn't till the 2nd go around.