Which gun companies have THE BEST customer service?

[Buckeye 50]

I haven't had to send any gun back but know people who have.  Who is the best and worst in your experience?


Pat

[erikk]

Wilson Combat is #1 IMHO

[Pablo]

HiPoint. Quick and no questions asked.

[Intercooler]

  I think any company has been both if they have been in business long enough.


  I have honestly had good luck with just about all of them. The standout for me is Ruger with their "unwritten" warranty.

[Mike_Fontenot]

[...]
The standout for me is Ruger with their "unwritten" warranty.

I haven't had any experience with Ruger since I bought my first gun back around 1965 or so: a 41mag 6" Ruger Blackhawk.  I sent it back with what I considered a serious problem, and they returned it "no trouble found".  I'm still mad about that, fifty years later.  But from more recent testimonials, they apparently cleaned up their act at some point between then and now.

[sqlbullet]

Never sent one back.  I tend to fix them myself.  I also tend to buy lightly used and heavily discounted.

[blaster]

the only factories I have sent guns back to were S&W and Ruger. others went to a warranty designated shop. I had good experiences with Smith & Wesson. they do keep the guns long though. I sent a Ruger .44 mag carbine back. it fired out of battery, stuck firing pin, they claimed it was from over pressure and would only give me half off on any of their rifles. I wasn't satisfied.

[Keiichi]

The only gun that I've needed to send back for service is my Sig P938.  The safety lever started to become loose after about 6 months of daily carry and routine range practice.  I sent it back to Sig via Cabelas manufacturer warranty service, and two weeks later I got a call from them.  Sig had determined that the cause of the loosening safety lever was a manufacturing defect in the frame, and sent me a brand new 938 as a replacement, and it was ready for me to pick up.  No cost to me, no hassle, prompt turnaround.

I'm very impressed by both Cabelas service by way of handling the transfers, and Sig's prompt and honest customer service sending the replacement.

[Sneed]

Years ago Sig replaced a 232 where the firing pin was impacting well off center of the primer. Sent it back, received new pistol shortly. That's pretty good in my book.

[Ramjet]

First hand experience these 3 are outstanding. they put customer satisfaction first.

Springfield Armory -Henry Rifles - Bond Arms

[The_Shadow]

The only issue I ever had was my own fault with a little Ruger LCP where I had a casing blow out (over load for the heavy cast bullet, casing was of poor quality) it blew out the aftermarket magazine's guts, and also had a tiny/small crack with the grip frame.  Ruger wouldn't sell me the frame even though it was a non serialized part.  After speaking with the lady they issued a call tag, I mail them the pistol they fixed, tested and mailed it back no charge and sent a nice Ruger wipe down cloth...  Huge + for them.

My G-29 (pre SF) where the factory recoil spring started slipping past the front of the plastic button...one call to Glock and they rushed out a new recoil spring assembly.  Big + for them.  Also over the years I told a few people who actually had case blow outs where their guns were damaged to contact Glock and they repaired by replacing damaged frames and other parts for small amounts of money.

In the 90's S&W had a recall on the grips for the 10xx series, they mailed out new grips at no charge, Big + for them.

Remington experience for my nephew was with his 870 pump after I contacted them, they sent new extractor and ejector at no cost.  So big + for them as well.

[chucky2]

Had to send my Gen4 G20 to Glock under warranty due to FTF with real power and up 10mm ammo, noted this on form when sending in.

Got back pistol with a "No Issues Found" note.  Traded e-mails, come to find out, they fired "20 mags worth" of Blazer 200gr through it...essentially the opposite of what I stated the pistol was malfunctioning with.  Essentially they sent an unreliable firearm back to their customer, and when realizing this, didn't offer to pay for shipping back to them so they could correct their mistake.

When I found out new followers were out, I had #3 and now #4 was out, I asked Glock first on their web form, then calling in explaining I'd wait 2-3 months after filling out web form and no followers, and then again after waiting a month or three I used the web form.  In all three cases, no #4 followers to try and correct the FTF issue, no contact from Glock.

In short:  Glock will turn your pistol around quickly.  Whether they'll fix it or not, who knows...certainly cannot trust it's Glock Perfection.  Vastly underwhelmed by their Customer Support, especially given their slogan.

[yfdcap]

Ruger in my experience.  Top notch.  Springfield Armory and Beretta are very good.

[Bozz10mm]

I've never had to use CS, but I read a lot of good things about S&W and Ruger customer service.  Springfield, not so much. Nothing bad, just not as many kudos.

[Six 10’s]

I had a very good experience with STI. I cracked a frame rail on my 9mm Trubor. I called STI, and they sent me a box and a shipping label. A few weeks later I had a new frame. No issues at all.