Which gun companies have THE BEST customer service?

[Six 10’s]

I had a very good experience with STI. I cracked a frame rail on my 9mm Trubor. I called STI, and they sent me a box and a shipping label. A few weeks later I had a new frame. No issues at all.

[ram1000]

I purchased a Kimber Eclipse last year in 10mm and could not fire more than a few rounds in a row before FTF.  I called Kimber and of course they wanted me to run 500 rounds through before dealing with it.  That took a long time at 3-4 rounds per magazine, then drop the magazine and clear the feed area and start over again.  At 500+ rounds It was no different so I called Kimber again and the service rep told me "...what do you expect its a 10mm."  A few days and calls later I received a call from someone higher up saying I could send the gun in on their dime.  I received the gun back with what looked to me like a different barrel, and had only occasional FTF for the next few hundred rounds.  Now, a year or so later it seems to represent the Kimber name in accuracy and reliability.

[Mike_Fontenot]

They need to fire one (or maybe more) of their "triage" people!

[inv136]

The one and only time I've had to used customer service was on a brand new KelTec RFB (I don't usually buy KelTec guns, but, the RFB was the first .308 bullpup rifle available anywhere) . The empty shell casings were designed to slide down a metal chute out the front of the rifle (just like the FN FS2000). I had a spent casing get jammed in the chute. I sent KelTec an e-mail and they asked me to send them the metal chute, which I did. They sent me a new, larger metal chute which corrected the problem (no charge and no questions asked). On another occasion I lost my firing pin (lost it when it went airborne while I was disassembling it for cleaning) and contacted them to attempt to buy a replacement pin. Instead, they sent me a new pin free of charge. I'm not a big fan of their firearms, but, their customer service is outstanding.

[inv136]

I purchased a Kimber Eclipse last year in 10mm and could not fire more than a few rounds in a row before FTF.  I called Kimber and of course they wanted me to run 500 rounds through before dealing with it.  That took a long time at 3-4 rounds per magazine, then drop the magazine and clear the feed area and start over again.  At 500+ rounds It was no different so I called Kimber again and the service rep told me "...what do you expect its a 10mm."  A few days and calls later I received a call from someone higher up saying I could send the gun in on their dime.  I received the gun back with what looked to me like a different barrel, and had only occasional FTF for the next few hundred rounds.  Now, a year or so later it seems to represent the Kimber name in accuracy and reliability.

That's too bad. Sorry to hear that. I've owned and sold/traded several of their models for the last 10 years (including Pro Carry/Pro Raptor/Custom TLE/RL II in 10mm) and never had to call their customer service once. The only issues I ever had was a little small amount of rusting on the frame and I always dumped the Kimber supplied magazines which I replaced with Wilson Combat, Tripp Research, or Chip McCormack Powermags. Maybe their magazines were the problem? I didn't like them so I never used the Kimber mags and never had any FTF/FTE issues. 

[48conkli]

I in all the different brands I have owned, have never gotten a lemon or even one recall during a time when I owned them.   But when I bought my glock 29, my kit didnt come with the modular backstraps and I Emailed glock and they sent me them no charge no questions asked.

[jakebrake]

only getting information, but, Springfield was top notch.

(my springer runs like a sewing machine)

[happy trails]

Don't know which is 'best/worst' over all.....my own experience with both Ruger & Sig repair policies has been quite satisfactory.

Taurus was "F", and I refuse any further ownership of anything they ever built because of the total FAIL of their warranty policy.

[DAVIDF]

No question, Henry Repeating Arms. When I bought mine the shop was telling me about a fellow who just bought one from them. Tied it to his Harley and proceeded to ride home. It came loose and dragged the octagon barrel on the way home. Negligence on his part and he didn't try to portray it any other way. Henry sent him a new rifle.

My Henry is a little over 5 years old. At that time period they had some issues with some of the rear sight elevator moving under recoil. Mine began to do that and they immediately sent me a new rear sight.

A few weeks back I removed the lever, bolt, and ejector to clean the bore. Upon reassembly, the original lever would not close all the way and would not engage the sear safety. I tried a large loop lever and it would. I called Henry and spoke to Pete and he immediately offered to either send me a shipping label or a new lever. I asked for the new lever. Immediately after calling them, I function checked it with dummy rounds. They wouldn't feed from the magazine tube. I called Pete back and told him not to bother sending the lever and something was blocking elevator from lowering to allow rounds to feed from the magazine tube. I completely disassembled and found that the tip of the front firing pin had broken off and wedged itself under the elevator. Pete sent me a shipping label and they will either replace the bolt and properly head space or simply replace the front firing pin. Anthony Imperato keeps his promise to make sure that Henry owners are 100% satisfied.

I have not had to deal with S&W, but from everything I have heard they are excellent with their lifetime service warranty. I have heard of several people who have sent their AR's back to them due to a high round count and a degradation of accuracy. S&W replaced the barrels (maybe other parts such as bolts?) and sent it back no question. My LGS sent a rental M&P 15 Sport with a very high round count to have the barrel replaced. They have told me numerous times how good the warranty service is with both S&W and Ruger.