Big thumbs up to Ruger!

[Graybeard]

I was at the range yesterday with some friends and the extractor in my MKIII Hunter decided to take off to parts unknown. Not really a big deal, but when I got home and took it apart I stripped down the bolt and also discovered the firing pin rebound spring was broken. I called Ruger Customer Service today looking for a new extractor, rebound spring, and extractor plunger spring. The process to get to a human was pretty painless and the Rep was wonderful. She knew exactly what I was talking about and had my order placed in just a few minutes. Best of all, for FREE!

This is a gun that's close to 15yrs old and has had quite a few rounds through it. I would have had no issue paying for $10 worth of parts to put it back into service. Kudos to Ruger for doing this and having a Rep that was both nice and knowledgeable.

[Kenk]

Sig was like that for me too, quick and free. It?s wonderful when things can go so smoothly

[Patriot]

I've heard good things about Ruger for as long as I can remember. My grandfather USED to sing their praises. Back in '79, he sent in his 1957 Blackhawk 44 mag for repair. He soon received a call from Bill Ruger himself. Mr. Ruger explained that the gun my grandfather had sent in for repair was one that Mr. Ruger had personally assembled, and he wanted to purchase it from my grandfather to keep. He told my grandfather to name his price. My grandfather didn't know what to say, so Mr. Ruger offered him one of the new Redhawk .44 Magnums, #7 off the assembly line, I believe. My grandfather received the firearm a couple weeks later, with a hand written letter from Bill Ruger.

I currently have this Redhawk and the letter in my safe.

Funny conclusion to this story: Bill Ruger is the father of the 15 round magazine laws. He personally lobbied congress to permanently ban all weapons and magazines over 15 rounds. My grandfather refused to purchase any more Ruger firearms for the rest of his life.

[Kenk]

That?s so neat? Thanks Patriot!

[blaster]

I never could understand why Bill Ruger was such a Fudd. maybe back then he believed that the insatiable anti gun a-holes could be appeased by voluntarily limiting mag. capacities. now we know that is not true. there is NO satisfying the anti gun forces. they want to ban ALL firearms no matter how much ammo they carry.
I have had both good ad poor experiences with Ruger's customer service.