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General => General Discussion => Topic started by: SavageOne on June 10 2015 11:06:31 AM MDT

Title: Anyone else unable to access Sprinco's site?
Post by: SavageOne on June 10 2015 11:06:31 AM MDT
I have been trying for weeks to get on Sprinco's website, with no luck. I have tried from my tablet and my laptop. I have tried different browsers, no luck. Has anyone else had this problem? Is Sprinco still in business?
Title: Re: Anyone else unable to access Sprinco's site?
Post by: sqlbullet on June 10 2015 11:09:04 AM MDT
Came straight up for me.

http://www.sprinco.com/
Title: Re: Anyone else unable to access Sprinco's site?
Post by: Patriot on June 11 2015 07:30:01 AM MDT
Doesn't work for me at all.
Title: Re: Anyone else unable to access Sprinco's site?
Post by: Intercooler on June 11 2015 08:31:04 AM MDT
Perfect here.
Title: Re: Anyone else unable to access Sprinco's site?
Post by: 10mmfan on June 11 2015 08:48:44 AM MDT
No issue for me
Title: Re: Anyone else unable to access Sprinco's site?
Post by: my_old_glock on June 11 2015 10:34:45 AM MDT

It worked for me. Check here:  http://www.downforeveryoneorjustme.com/

Try clearing your cache and browser history.



.
Title: Re: Anyone else unable to access Sprinco's site?
Post by: sqlbullet on June 11 2015 11:07:47 AM MDT
Either of you guys that can't get to it familiar with ping or trace route?
Title: Re: Anyone else unable to access Sprinco's site?
Post by: SavageOne on June 11 2015 01:14:49 PM MDT
Took my tablet to a local McDonalds and got on their Wifi( a different provider than mine) and got on Sprinco's website with no problem. I wonder if my provider had some wonky filter that is stopping it?
Title: Re: Anyone else unable to access Sprinco's site?
Post by: jiminthe burg on June 11 2015 03:12:41 PM MDT
Came right up for me on our desk top
Title: Re: Anyone else unable to access Sprinco's site?
Post by: sqlbullet on June 11 2015 04:25:42 PM MDT
SavageOne,

I can't find much about Windstream blocking access to websites or filtering, unless the account owner creates the filters.

If the problem persists, then you might contact you ISP.  Or, if you are adventuresome, here are the steps I would take:

Check domain name resolution.  Using a utility, like nslookup on the command line/prompt, check to ensure the domain name actually resolves to an address.  Here is what I get:

[fs-mbp-2:~] Yes, Master? nslookup sprinco.com
Server: 10.0.0.1
Address: 10.0.0.1#53

Non-authoritative answer:
Name: sprinco.com
Address: 216.222.204.91

[fs-mbp-2:~] Yes, Master?


If the name doesn't resolve, you need to work with your ISP to fix this issue.  If you are comfortable doing a local over-ride, you could change your local nameserver settings to point to Google's nameservers at 8.8.8.8

If it does resolve, then on to the next step, ping:

[fs-mbp-2:~] Yes, Master? ping sprinco.com
PING sprinco.com (216.222.204.91): 56 data bytes
64 bytes from 216.222.204.91: icmp_seq=0 ttl=57 time=176.726 ms
64 bytes from 216.222.204.91: icmp_seq=1 ttl=57 time=73.497 ms
64 bytes from 216.222.204.91: icmp_seq=2 ttl=57 time=72.844 ms
^C
--- sprinco.com ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 72.844/107.689/176.726/48.817 ms
[fs-mbp-2:~] Yes, Master?


If this works, then the site should load fine.  If not, then we need to figure out if there is a routing issue.  For this we will use traceroute*:

[fs-mbp-2:~] Yes, Master? traceroute sprinco.com
traceroute to sprinco.com (216.222.204.91), 64 hops max, 52 byte packets
1  XXXXXXXXXX (10.0.0.1)  1.069 ms  0.893 ms  0.754 ms
2  XXX.XXX.XXX.XXX (XXX.XXX.XXX.XXX)  24.381 ms  24.212 ms  23.685 ms
3  xxx-xxx.inet.xxx.net (XXX.XXX.XXX.XXX)  23.418 ms  24.098 ms  24.310 ms
4  xxx-xxx.inet.xxx.net (XXX.XXX.XXX.XXX)  64.639 ms  65.600 ms  83.346 ms
5  209.211.30.42 (209.211.30.42)  66.196 ms  69.148 ms  65.642 ms
6  ten1-7-4.upa-core.expedient.com (209.166.144.210)  71.041 ms  70.211 ms  71.079 ms
7  myhostcenter-gw-primary.cust.e-xpedient.com (66.11.1.179)  70.920 ms  70.452 ms  70.154 ms
[fs-mbp-2:~] Yes, Master?


I obfuscated the first couple of lines of the traceroute in a futile attempt to mask my identity.  And, my trace was swallowed by myhostcenter-gw-primary.  Yours will probably do the same.

*traceroute, I think is tracert or trace-rt on Windows.

If you aren't familiar with the command line/prompt, give customer service a call for your ISP.