I recently ordered some binoculars from the SWFA website. I have a pair of Athlon Midas 12X50 that are great, but I wanted something a bit less spendy for when I am out hiking and for travel. Athlon makes the same binocs in the Argos line with the only difference being the clarity of the glass which cost half as much. I thought it would make a nice comparison to see how much difference just the glass makes.
I have dealth with SWFA before and always had a great experience. They have always met committed timelines and communicated clearly in instances when I ordered something that was out of stock.
I ordered the binocs a week ago Monday and paid for 2 day shipping. I didn't really need them fast, but the added cost was only a couple bucks and they were in-stock, so I thought why not. I noticed on last Wednesday that I had not yet shipped which was a little frustrating, but I understand the the current environment can cause delays. I got the shipping notice on Thursday with a tracking number and thought I would see the package on Saturday.
Yesterday it was still not here, so I grabbed the tracking number to see what was up. It was at this point that I realized the package had shipped ground, not 2nd day.
So, I emailed SWFA to find out what was going on. Let them know I was frustrated and that I at the very least wanted the extra I paid for 2-day refunded.
I got a response less than two hours later. With an apology, refund for all shipping charges and an explanation that the product had drop-shipped from the manufacturer and that the 2-day shipping didn't get communicated correctly.
Mistakes happen. I appreciate that SWFA owned it, provided an explanation and made an effort to remedy via monetary recompense. Solid business and I still give them full stars for the professional way they handled the mistake.
That's good to know, plus they offer a lot of great products...Thanks!